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Product Return Policy
Here at Concession Equipment Depot, we believe that “It’s About You” and strive to provide you with the quality of product and service you expect. If you are not 100% satisfied with your purchase, you can return it to us within 15 days of delivery.
We inspect all returned items when they arrive at our processing facility. All orders are subject to a 30% restocking fee plus the freight charge to return the items back to us. If you received the items defectively or in our error, we will pay for the return shipping and waive the restocking fee. All items must be returned unused and in its original package.
Please note that we cannot accept returns of certain items, including:
•All Special Order Items
•All Closeout Items
•All perishable Items, such as popcorns, nachos, or foods of any variety
•Any type of aerosol cans
•All Hazmat Products
•All Items that have signs of use
•All Items that are not in its original condition, packaging, or has missing parts.
•All Items without a RA Number (Return Authorization Number)
•All International sales.
Please allow up to four weeks to have your refund processed; in most cases, you will receive your refund sooner. It could take up to 7 business days for items to arrive in our warehouse, it then goes to our product inspection team (up to 5 business days,) and then your bank or credit card company could take up to 5 business days to have the payment processed. All refunds will be issued in the form of the payment method used to make your purchase.